We’re committed to providing you with the best information and inspiration to help you travel responsibly. We’re also committed to respecting your privacy and looking after your data.
When you make an enquiry through mountainyatra.com or via our help desk we’ll send you an email with the details of your enquiry and contact details of the holiday companies that can take your enquiry further. If you make an enquiry through our websites we may look at these for you to see if we can help you further and put you in contact with other operators who we think can offer you the trip you are looking to do to give you more choice and a better chance of finding what you are looking for.
This will be followed by information on how you can claim a free gift from Mountain Yatra. We will also send you a short anonymous survey so that we can continue to improve the service we offer.
We’ll then send you emails that contain other ideas for your trip, along with news and articles. We try to make these emails as relevant and interesting as possible, and include personalized holiday ideas for you.
How to unsubscribe or change email preferences
You can unsubscribe from our emails at any time by either clicking on the unsubscribe links at the top and bottom of our emails, by calling us on +977 9851 202521 (Nepal) or by sending an email to [email protected]
You can also update your preferences via the link at the top and bottom of most of our emails. This will let you choose how often you’d like to hear from us and what sort of emails you’d like to receive.
You don’t need to give us any personal information in order to browse Mountain Yatra. And we promise we never sell or lease your personal information to anyone else.
What information do we have?
Unless you request a brochure or leave your phone number, the only contact information we keep on our database are names and email addresses. If you decide to make an enquiry, we pass this on to the holiday company who runs the trip you’re enquiring about. We might also ask for your phone number as this may help speed up the booking process for you.
We’ll only ask for your postal address if you ask for a brochure or written materials from us. If you do give us your phone number and/or postal address, we promise it will be automatically deleted after some times.
We also remember your previous enquiries and bookings and try to remember your preferences. This means we can recommend more relevant experiences for you next time you choose to use Mountain Yatra. Because you don’t make any bookings directly with Mountain Yatra we don’t have access to any of your payment or passport information.
So to clarify, the only personal contact information we hold about you is your name and email address, plus we remember some details of your past enquiries and bookings. This information is held on a secure server and our firewalls are regularly updated and can only be accessed by Mountain Yatra staff or our IT supplier.
Sharing information with our partners
If you ask for information from one of our tour operator or accommodation owner partners, either by making an enquiry on our site or by contacting our helpdesk, we’ll pass on your contact details to them so that they can reply to your enquiry.
Sometimes we’ll also pass this information on to other partners who offer similar trips, so you have more options. We carefully select our partners and only share with them what they need to do their work, but we can’t be held responsible for their privacy practices.
How to request or update your information
If you’d like to update any of your information or check what information we have on our database, please email: [email protected]
We provide data to advertisers, our partners and other third parties, but this is always aggregated or anonymized.
There are also some cookies that come from other companies. These “third-party cookies” might track how you use different websites, including ours. For example, you might get a social media company’s cookie when you share something from our site on Facebook or Twitter. You can turn them off, but only through the third party.
Cookies and advertising
You might see targeted holiday ideas relevant to you while you are on other websites, such as social media platforms or Google. This is another way that cookies collected while browsing our sites can work. You can opt out of seeing these adverts by changing the settings within your social media or search engine provider accounts.
Cookies and emails
You can opt out of these follow up emails by clicking on the preferences or unsubscribe link in the email. If you opt out of this type of email you won’t get any follow-up emails when browsing our websites. You will still get emails about enquiries or bookings you made through our sites.
We hope this helps reassure you that we keep the minimum amount of your data on file and that it is stored safely and shared responsibly. We are committed to using your data carefully, to only sending you relevant communications and to respecting your privacy.